Purchase tickets with confidence!
Our priority is the health and safety of our patrons. We recognize that it may be difficult to plan during these uncertain times, that’s why we have adjusted our exchange and refund policies on future programming that may be impacted by the Covid-19 virus.
With every ticket purchase to our 2021/22 season performances, we guarantee your ability to:
- Credit your purchase towards any Oregon Ballet Theatre performances in the 2022/23 Season*
- Donate your tickets to our nonprofit cause
- Receive a full refund for any performance you may not attend due to Covid-19 related causes*
*Requests for credit or refund must be made by noon of the day of your scheduled performance
Safety protocols at the performance
The following safety protocol for our upcoming programs are mandated by Portland’5 and OBT
Updated January 1, 2022
We are actively working with our theater management – Portland’5 Centers for the Arts (Portland’5) – and our peer arts organizations, for details regarding reopening. Please continue to check this page for news of any changes to health and safety protocols in advance of your performance. In addition we will be sharing protocol updates in our Performance Reminder emails which you will receive in advance of any show for which you have tickets.
- Masks are required to be worn inside the theater at all times by patrons age 5 and older.
- Proof of vaccination, or negative Covid-19 test for all audience members including children under 12.
- Valid driver’s license or other government issued ID matching name on Covid vaccination card or negative test result. Those under 18 years of age who do not have a school photo ID must be accompanied by an adult who meets the vaccination or Covid-19 test requirements.
- No food or drink inside the theater.
- Proof of Vaccination: Patrons must bring an electronic, photo, or paper copy of their full vaccination card with them to the concert along with a valid driver’s license or other government issued ID matching the name on the vaccination card.
Verification of vaccination or negative Covid test:
- Full vaccination is defined as completion of the two-dose regimen of Pfizer or Moderna vaccines or one dose of Johnson & Johnson vaccine administered two weeks or more in advance of the performance.
- Proof of vaccination requires a physical vaccination card, a picture/copy of your vaccination card (paper or digital is OK), or a digital vaccination record from your provider.
- Negative Covid-19 results from a PCR test taken within 72 hours, or a rapid antigen test taken within 24 hours of the performance you will attend. The test must be administered by a medical professional. At-home tests will not be accepted.
- Proof of Covid-19 vaccination or negative test must be presented along with a valid driver’s license or other government issued ID matching the name on the Covid-19 test result.
- Those under 18 years of age who do not have a school photo ID must be accompanied by an adult who meets the vaccination or Covid-19 test requirements.
What to expect at the theater:
- Trained entry staff will review your proof of vaccination or negative Covid-19 test along with ID upon arrival.
- Trained theater staff will be monitoring the audience to ensure that patrons are wearing masks at all times. Thank you for your cooperation!
- We are working to make the entry process as smooth as possible. Ticket holders will receive additional information about what to expect for the onsite check-in process as we approach performance dates.
- Patrons arriving without the required documentation will not be allowed in the theater.
Where can you get vaccinated & additional testing resources:
- Get more information regarding Covid-19 vaccination and where to get vaccinated HERE
- Learn more about Covid-19 testing and where to get tested HERE
Additional precautions being taken to ensure your safety:
Our partners at Portland’5 Centers for the Performing Arts, who manage the Keller Auditorium and Newmark Theatre, are working hard to secure the safety of all patrons in the concert hall. Recently, the theaters received certification from the Global Biorisk Advisory Council (GBAC), composed of international leaders in the field of microbial-pathogenic threat analysis, mitigation, response, and recovery. This accreditation means the facility is implementing the industry’s highest standard for cleaning and disinfection of infectious agents like the coronavirus. Additionally, Portland’5 has upgraded the filters in all air handlers that serve significant portions of public and performance spaces and are also following state recommendations on incorporating outside air into ventilation systems.
As always, in conjunction with Portland’5, we will continue to follow all State and Oregon Health Authority guidelines regarding health and safety measures, including regarding mask-wearing requirements.
For more information, visit https://www.portland5.com/coronavirus-update
Oregon Ballet Theatre is a member of the Portland Arts Vaccine Coalition. Learn more HERE.