Patron Services Representative
WHO WE AREThis is an exciting time to work at Oregon Ballet Theatre (OBT), a classically-based professional ballet company established in 1989 in Portland, Oregon. The company performs an annual season of programs while participating in many community events, as well as regional and national touring.
OBT has grown from being a respected regional company to one of national significance as evidenced by the invitation to perform at the Kennedy Center in 2008, the “Ballet Across America” series in 2013, and Wolf Trap in 2014. Recently appointed Interim Artistic Director Peter Franc continues to build on the artistic vision established by his predecessor Kevin Irving. While maintaining a strong classical foundation, the company has broadened its contemporary repertory, and produced thematic programs touching on issues such as race, the environment, and gender roles. OBT has developed a reputation for breaking the boundaries of what people expect from a night at the ballet.
The OBT School is recognized as one of the premiere ballet schools in the country. OBT’s work in dance education includes a far-reaching community engagement program connecting with students and adults throughout Portland and Oregon.
OBT is committed to the vitality of ballet as an art form that is accessible to everyone. We seek people who have lived, volunteer and/or have professional experience partnering, communicating, and engaging with communities of color, including Black, Indigenous, Latinx and/or Asian.
OBT is supported by an actively engaged Board of Trustees, 200 staff, and an annual budget approaching $9 million. For more information, recent news, and a full job description, visit our website: www.obt.org.
RESPONSIBLITIES & QUALIFICATIONSThe Patron Services Representative (PSR) is a front-line ambassador for Oregon Ballet Theatre (OBT) and responsible for ensuring that all visitors receive the highest level of customer service upon visiting our studio and offices or while engaged as a representative for OBT. The PSR reports to the Audience Services Manager and is primarily tasked with processing the purchase of subscriptions and/or single tickets. Primary internal contacts are with the ticket office staff and occasionally with staff members of other departments. Contacts are made by telephone, via email, and in person. The PSR regularly handles sensitive information regarding ticket sales and customer information.
This position will: receive and process ticket orders for season subscriptions and single tickets, including exchanges; provide outstanding customer service by phone, email, and in-person at all times; print and mail tickets as necessary; process complimentary and trade ticket requests; work in performance venues as scheduled; and perform other duties as assigned.
We seek candidates with at least one year of experience in customer service with a track record of achieving goals.