Patron Services Lead
RESPONSIBILITIESThe Patron Services Lead (PSL) is responsible for ensuring the highest level of customer service and resolving customer service issues. The role is also responsible for prospecting, promoting, selling, managing, and maintaining all patron sales. The PSL reposts to the Director of Sales & Patron Services and is primarily tasked with handling inquiries/orders for season subscriptions, single ticket sales and exchanges; monitoring sales and tracking by category – single, multi, new, etc.; supports marketing strategies, including all online web-based promotional efforts; assists Director of Sales & Patron Services in duties that support overall function of department – promotion, communication, analytics; performs a variety of tasks that support critical accounting and auditing practices; and, tracks/plans Box Office related pages on the OBT website.
COMPENSATIONThis position starts at $40,000-$45,000 annually, and provides full benefits, including: employer-paid medical, dental, and vision insurance; life insurance; and 25 days off annually (15 days PTO and 10 holidays). In addition, employees may elect and self-fund the following benefits: 403(b) retirement plan; short-term and/or long-term disability insurance; flexible spending account for health-related expenses and/or childcare; and additional life insurance.
QUALIFICATIONSWe seek candidates with a minimum two years of professional experience as a customer service representative, preferably at a performing arts organization; Bachelor’s degree or an equivalent combination of education and professional experience; demonstrated skill/experience with customer management databases – Tessitura highly preferred. Additional qualifications are listed in the full job description, linked below.
APPLYSubmit a cover letter, and resume or CV to firstname.lastname@example.org. Applications will be reviewed as they are received, and the position will remain open until filled. A full job description can be obtained here.
ABOUT OREGON BALLET THEATREThis is an exciting time to work at Oregon Ballet Theatre (OBT). One of the nation’s leading ballet companies, OBT performs an annual season of programs while participating in many community events, as well as regional and national touring. OBT has developed a reputation for breaking the boundaries of what people expect from a night at the ballet. The OBT School is recognized as one of the premiere ballet schools in the country. OBT’s work in dance education includes a far-reaching community engagement program, connecting with students and adults throughout the Portland metropolitan region and Oregon.
OBT is supported by an actively engaged Board, respected executive leadership, 250 committed and talented staff, healthy finances, and a pre-pandemic budget approaching $9 million. For more information, recent news, and a full job description, visit obt.org.